Online interaction with tenants: get to know COM21
The demand for convenience and quick information is a reality that goes beyond the management of shopping malls. For this reason, having a platform that facilitates communication and interaction between management and tenants is a great advantage.
The ability to exchange files as sales reports independently, quickly and securely is an important step towards more efficient management. And that is the role of COM21, an online self-service platform that can be integrated with Group Shopping.
In this article, we explain how the tool works:
Real-time information
Connecting management and tenants through the internet (or intranet), COM21 makes it possible to update information in real time. The data entered by tenants are automatically imported into Group Shopping.
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Documents made available online
One of the platform's features is the availability of documents for online access. Thus, the entrepreneur can follow details of the management remotely, using the computer, tablet or cell phone. They are information such as:
• Trial balance;
• Trial balance;
• Income and expenses;
• Report of defaulters;
• Tenant sales;
• Sales redemption;
• Cash flow
Likewise, the shopkeeper can access documents online according to access rules pre-defined by the mall's administration. Thus, the team is able to reduce the number of requests for information over the phone or in person. This reduces the workload of professionals (especially in critical periods), which can translate into financial savings.
For tenants, it is possible to provide documents such as:
• Details of expenses charged by the mall;
• Details of expenses charged by the mall;
• Announcements;
• Conventions;
• Periodicals
Automated interaction
Shopkeepers can also enter information directly on the platform, making work faster. This applies, for example, to information and sales postings. Thus, management avoids rework: it is no longer necessary for merchants to report sales in a spreadsheet or on a paper for the mall to make entries in the financial system. In addition to reducing the workload, this strategy also reduces the likelihood of errors in the registry.
Individualized training
COM21 is developed to meet all business profiles - from large enterprises with several units to strip malls. To ensure that the mall will take full advantage of the platform's benefits, Group Software offers a humanized deployment service, with the assistance of a specialized professional until the end of the adaptation period.
The training is individual and personalized. Our team seeks to understand the characteristics of the customer to mold the system to the processes that the mall already has. Understand more about the relationship between a well-built deployment and the success of the software in this post here on the blog.
Likewise, the specialized support available for remote service on several channels (phone, e-mail, chat, portal) helps to ensure the best use of the tool.
To learn more about COM21, access the technical material. By filling out the form, you receive the document and the call from one of our consultants, who will better understand the needs of your business.
Source: Tajarat.com.pk